Refund & Cancellation Policy

This document is provided for general information purposes and does not constitute legal advice. Last updated: July 24, 2026.

This policy explains how payments, cancellations, and refunds work for LA Technology Group project engagements. It applies to all service packages purchased through this website, through our project estimator, or through a signed proposal.

1. How We Bill

Unless your proposal states otherwise, projects are billed in three milestones:

• 40% at kickoff — due before work begins. Covers discovery, planning, and project setup.
• 30% at design approval — due when you approve the design direction.
• 30% at launch — due when the completed project is delivered and deployed.

Some smaller packages and deposits may be charged in full or in two installments at checkout. The exact schedule is always shown before you pay.

2. Cancelling Before Work Begins

If you cancel within 7 calendar days of your kickoff payment and we have not yet started work, you will receive a full refund of that payment.

3. Cancelling Before Design Approval

If you cancel after work has started but before you approve the design direction, we will refund the remaining balance of your payments minus the value of work already completed, calculated at our standard rates and itemized for you in writing. You keep all completed deliverables produced up to the cancellation date.

4. Cancelling After Design Approval

After you approve the design direction, milestone payments already made are non-refundable, because the majority of project cost is incurred in design and early development. You keep all completed deliverables and full source code for the work performed. Any milestone payments not yet due will not be charged.

5. Deposits Made Through the Project Estimator

If you pay a 50% deposit through our online estimator, the deposit is treated as a kickoff payment and follows the same rules as sections 2–4 above.

6. If We Miss the Mark

If we fail to deliver work that materially matches the agreed proposal and we cannot fix it within a reasonable cure period (normally 14 days after you notify us in writing), you are entitled to a refund of payments for the undelivered portion of the project.

7. Maintenance & Support Retainers

Monthly retainers can be cancelled at any time with written notice. Cancellation takes effect at the end of the current billing month. We do not offer partial-month refunds, but you retain access to support through the end of the paid period.

8. How to Request a Refund or Cancellation

Email us at latechnologygroups@gmail.com or call 818-612-9070 (Monday to Friday, 9am to 6pm PT). Please include your name, project name, and order details. We acknowledge every request within 2 business days and process approved refunds within 10 business days to the original payment method.

9. Chargebacks and Disputes

If you have a concern about a charge, please contact us first — most issues can be resolved directly and faster than a card dispute. Nothing in this policy limits your statutory rights under California law.

10. Contact

LA Technology Group 1601 N Hobart Blvd, Unit 411, Los Angeles, CA 90027 latechnologygroups@gmail.com · 818-612-9070